If your prize is not credited in three business days after contest results are published, send an email to contest@dukascopy.com and ask them to credit your prize.
Don't forget to provide your community username (nickname), a link to respective contest results and a brief explanation.
The prize will be credited to "My Finances" section of your community profile and you'll then transfer it to your live account.
Excerpt from the most recent version of "Prizes and Awarding Rules":
"If Participant does not have a live account with Dukascopy, then he/she should proceed to the live account opening procedure in a regular way. If Participant does not comply with live account opening requirements, Dukascopy reserves the right to cancel the cash prize.
Cash prizes may be credited only to a live sub-account open with Dukascopy in the name of the relevant Participant.
LIVE accounts which are credited with prize money are considered LIVE Prize accounts. LIVE Prize accounts can be credited only with cash prize money. Clients are not allowed crediting their own funds on this type of account."
Everything you need to know in order to open live account online with Dukascopy is here: https://www.dukascopy.com/swiss/english/forex/FX-Interbank-Account/
Use "My Finances" page on your Dukascopy Community profile to transfer your contest prize money to your live account: https://www.dukascopy.com/fxcomm/profile/?action=sas
BTW, You can open a LIVE Prize account and deposit your cash prize, even if it's less than minimum deposit requirement.
https://www.dukascopy.com/fxcomm/q_a/?action=showQuestion&q_id=444
https://www.dukascopy.com/fxcomm/q_a/?action=showQuestion&q_id=58
Don't forget to provide your community username (nickname), a link to respective contest results and a brief explanation.
The prize will be credited to "My Finances" section of your community profile and you'll then transfer it to your live account.
Excerpt from the most recent version of "Prizes and Awarding Rules":
"If Participant does not have a live account with Dukascopy, then he/she should proceed to the live account opening procedure in a regular way. If Participant does not comply with live account opening requirements, Dukascopy reserves the right to cancel the cash prize.
Cash prizes may be credited only to a live sub-account open with Dukascopy in the name of the relevant Participant.
LIVE accounts which are credited with prize money are considered LIVE Prize accounts. LIVE Prize accounts can be credited only with cash prize money. Clients are not allowed crediting their own funds on this type of account."
Everything you need to know in order to open live account online with Dukascopy is here: https://www.dukascopy.com/swiss/english/forex/FX-Interbank-Account/
Use "My Finances" page on your Dukascopy Community profile to transfer your contest prize money to your live account: https://www.dukascopy.com/fxcomm/profile/?action=sas
BTW, You can open a LIVE Prize account and deposit your cash prize, even if it's less than minimum deposit requirement.
https://www.dukascopy.com/fxcomm/q_a/?action=showQuestion&q_id=444
https://www.dukascopy.com/fxcomm/q_a/?action=showQuestion&q_id=58