Frequently Asked Questions

General questions

Q: Who is eligible to participate in the contests?

Answer: Dukascopy Demo contests are open to any person who is at least 18 years of age, irrespectively of whether he/she is an existing Dukascopy Bank client or not. Participation in LIVE Contests require opening LIVE trading account with Dukascopy Bank.

Q: Is the participation free of charge?

Answer: Yes, participation in the contest is fully free of charge.

Q: What kind of comments is not desirable in the contest? Why I am receiving warnings from Dukascopy about my comments?

Answer: Dukascopy Bank expects the comments to be sensible and meaningful. The comment should reflect the grounds or factors that drove the trader to effectuate the particular trade.

Senseless, run-around comments are not tolerated. Even though Dukascopy will not delete them unless they contain any sort of abuse, advertisement or any other kind of spam, the trader hasto be aware that a predominance or considerable share of ineligible comments will significantly decrease his odds to receive any extra bonus points when being analyzed by the Dukascopy evaluation committee (4th factor of the total score).

Examples of undesirable comments that will not be valued by Dukascopy when attributing theexpert score:

"Good", "Ok", "1.5697", "Buy", "Sell" etc.

Please see the Code of conduct for thecomments in the Dukascopy Forex Community.

Q: Can I register to Dukascopy contests without having a Community account?

Answer: No, the 2-level registration system requires the participant to have a central Community account. A lot of contests functionalities are located at the Community level and in future the integration will be even more intensive.

Q: How do I subscribe to the contests after registering to the Community?

Answer: After having created a Dukascopy Community account you may register to any demo contest via one click.

During the 1st registration to one of the contests you will be asked to complement the account data with your contact details. This is done in order to ensure the completeness of your account and its eligibility to an eventual prize. Therefore, the data has to be true and correct. Awarded Live accounts are opened on its basis and according to the rules the prize can be canceled in case the real data of the prize claimant does not correspond to the one indicated in his contest account.

All further registrations do not require any additional information and are processed on a "one-click" basis.

LIVE contest account registration requires following of the instruction provided on the particular LIVE contest page.

Q: Can I suggest amendments for the contest rules?

Answer: Although we attentively process all incoming mails and draw valuable conclusions or insight from reasonable proposal, we affirm that the rules of the Traders contest were elaborated with thorough evaluation of all relevant factors and are balanced enough to cater for the aims of the contest. The point of the contest is to reward best performers. Participants should be aware that the rules are fixed and are to be accepted by the contestants in their present form.

However, Dukascopy admits that it collects the feedback from participants and takes it into account for further improvements.

Q: How will my award be processed in case I end up the month on a winning position?

Answer: In accordance with the rules Community prizes can only be credited to dedicated LIVE Prize accounts. LIVE Prize accounts can be credited only with prize money. Clients are not allowed crediting their own funds on this type of account. Please note that it is impossible to indicate any Introducing agents or register the prize accounts through Forex cashback services.

Q: How do I report a problem or contact Community team's representative?

Answer: For feedback, questions, or comments, please send an email