Good afternoon! I have a problem with the chat window, it does not appear on one computer, it opens on another computer, but not in all browsers, tell me please what I should do to solve this problem?
Sometimes I notice that too. I just wait and the chat window eventually appears.
It's difficult to pinpoint what is causing this behavior because it could be due to many possible factors: client, server or connection related.
However, if you notice a repeatable pattern that one can reproduce, then send a report with a detailed description to support@dukascopy.com.
Unfortunately or fortunately, I found only one solution of problem - on this computer chat only appears on Mozilla firefox))
Please, try clean cache in your browsers.